Returns & Refunds

If something is wrong

If any food arrives spoiled, email us at info@nemahalal.com within 7 days of delivery and we will replace it or refund it. You do not need to ship it back; please throw the spoiled food away.

Any other problem with an order also needs to reach us within 7 days of delivery. We reserve the right to limit refunds and replacements, and we can offer one replacement per customer.

Address accuracy

Check your shipping address carefully before placing an order. Our delivery guarantee extends only to correctly addressed orders, and we cannot guarantee the condition of a package the carrier has to reroute.

Handling on arrival

All products ship refrigerated or frozen. Refrigerate or freeze them immediately on receipt and keep them cold until they are ready to be used. Spoilage that results from a delayed pickup or unrefrigerated storage after delivery is the customer's responsibility.

Changes and cancellations

Any change to an order, including cancellation, must reach us before 1 pm Eastern on the same business day the order was placed. Outside that window we cannot guarantee the change, because the box may already be packed and moving.

Placing orders

Orders can be placed online any time, or by phone from 8:00 am to 6:00 pm Eastern on business days, except major holidays. For your security we do not accept order details by email.